TERMS & CONDITIONS

Welcome to Talking Dog Designs! I want to make your selection of designer and design process experience a good one so please contact me if you have any questions or concerns about anything before, during or after the start of a project. I want to hear from you so that I can become your favorite graphic shop ever!

Payment

I accept PayPal and all major credit cards. No taxes are added to your total. Please see my Refund / Return Policy after that.

 

Custom Orders

Well pretty much everything is a custom order. So how does the process work? We begin with a design consultation which usual takes place over the phone or in person if we're local to each other. Occasional I can collect the information I need remotely via an online design form. Half of the design payment is due at this time. Once this stage is complete, it's typically 3-5 days before your first proof is ready for your review. Then no more than 1 business day for each revision. Once a final design is chosen, I will package the final files. Final payment is collected prior to sending out your final files. Once final payment has been collected you should expect an email with the final ZIP file containing the final design files within 1 business day. 

Shipping

If anything does get mailed, it would be mailed flat rate USPS Priority, unless otherwise requested. There is a flat shipping fee of $8.95. However, 99% of the time items are emailed, so no shipping is required.

Refunds / Returns

I do not offer complete refunds after the design consultation. If you need to cancel after this time, any time worked will not be refunded. I do not offer returns at all.

 

Feedback

Of course, I always welcome positive feedback! If, however, you have a negative experience of any kind with Talking Dog Designs, please contact me before leaving negative feedback. I can usually remedy any problem very quickly and to your satisfaction. I want your repeat business and I recognize that word of mouth is the most effective marketing technique (good or bad). I truly value your business and I aim to please!

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